Our organization cares about and has respect for each individual’s experience within the programs and services of Stonehenge.
As a person receiving services with STC, you have the right to:
- Be informed, in plain language, of your rights and responsibilities as early as possible once you enter into care at Stonehenge.
- Receive considerate and respectful care given by competent personnel in a safe and secure setting.
- An experience that fosters hope, dignity and self-respect and provides ongoing opportunities for positive change and growth.
- Receive holistic services that recognize and respect each individual’s unique social, cultural and spiritual beliefs and values.
- Receive service without discrimination, in accordance with the Ontario Human Rights Code.
- Be free from abuse, neglect, exploitation and harassment.
- Quality care and a high professional standard that is continually maintained and reviewed.
- Participate in the development and implementation of your plan of care and, if you choose, the right to refuse or discontinue services within the limits of the program or service.
- Have family, friends and community involved in your plan of care, if you wish, within the limits of the program or service.
- Provide feedback and voice complaints regarding your care without recrimination and to work with STC toward resolution.
Your rights come with responsibilities. As a person receiving services with STC, you have the responsibility to:
- Request further information when you don’t understand.
- Provide accurate, honest, complete and up-to-date information about your health, on an on-going basis, to help us care for you.
- Participate in the treatment plan created with you, and be accountable if you deviate from that plan.
- Be courteous and respectful to other program participants, visitors and staff involved in our programs and services.
- Understand that everyone’s life experiences are unique and are to be respected.
- Respect the privacy & confidentiality of others who are also receiving service.
- Respect our property and comply with our regulations and policies.
- Recognize that the needs of others may sometimes be more urgent than your own